COVID-19 Safety Plan
Masks are not required for vaccinated customers. If you would like our technicians to wear a mask on your scheduled home visit, please let us know in advance.
Frequently Asked Questions
TERMS AND POLICIES
Accepted Payment Methods
For restorations projects, payment is accepted via check or bank transfer. For tunings and in-home appointments, payment is accepted via check or cash. Restoration projects require a 50% deposit to begin work.
Timeframes for piano restoration projects are given as estimates only. Due to the complex nature of the work, we cannot guarantee exact timeframes. In the event that a project may take longer than expected, we’ll always reach out to you via phone or email.
Payment is due within 14 days of the completion of a restoration project and before a piano can be moved back. In the event that a customer is not able to receive delivery of a piano within 14 days upon completion of a restoration project, the remaining balance on the project will still be due within this timeframe. Piano storage is billed at $200/mo. beginning on the 15th day after completion of a project, and billing is prorated per day.
Appointments cancelled with less than 24 hours notice will be subject to a fee of 50% of the cost of the scheduled service.
In cases where the piano is not tunable on arrival for any reason (piano not available to be tuned, customer not present within 15 minutes of technician arrival, too much noise to complete tuning, etc.), 100% of the cost of the scheduled work will be due.
For first time institutional customers, payment is due at the end of the visit. Billing is available only to customers with at least one prior appointment scheduled and paid for.
The minimum cost of any in-home visit is $195. Additional repair and regulation work beyond the first hour and fifteen minutes of a non-tuning appointment is billed at $120/hr.